Your order will say "Awaiting Fulfillment" until it is shipped. This is normal. Our website doesn't give us the option to change it to "In Production" or anything similar - it's straight from "Awaiting Fulfillment" to "Shipped."

You will receive an order confirmation after placing your order, and a shipping confirmation after your order ships. Please check your spam/junk folders if you don't see these in your inbox.

*AOL users - for some reason, AOL filters our automated emails. If you'd like an order confirmation or shipping confirmation, please contact us through the Contact page or email and we will send you screenshots of these items. 

Please double check all personalization info before submitting your order. We will use the info provided to us, and we are not responsible if this information is given to us incorrectly or incompletely. Items will be made using the same font and letter case (uppercase or lowercase) as in the photos, even if you type it in a different case. 

US orders: Our standard shipping is USPS Ground Advantage, and will ship in 3 business days. Delivery takes 3-5 days. Shipping upgrades are available at checkout.

International orders: Upgrades are also available for orders shipping outside of the USA, though delivery times cannot be guaranteed due to customs. International shipping can take anywhere from 1 week to over 2 months to arrive, depending on your country’s customs regulations. Unfortunately, the USPS does not always offer tracking information or insurance on international orders. Please be aware of your country's VAT/customs fees when you order. Most countries outside of the US will have these fees, which you, as the buyer, are responsible for paying. Your item will likely be held at your post office until this is paid. Refunds will not be issued if you choose to not pick up your item.

PERMANENT JEWELRY

Welds have been checked for strength, but the chain itself is not indestructible. Please take care of your purchase. Chains are warrantied for 30 days, so we will repair broken chains for no charge within that timeframe. If your chain is lost within 30 days, a new chain can be purchased at a 50% discount. After 30 days, our policies are as follows: Broken Chains - we will repair for a $10 reweld fee and add an additional jump ring at the break. Lost chains/charms - must be repurchased. Length adjustments - you may purchase charms for jump rings to lengthen your chain. We can shorten your chain for a $10 reweld fee.

PERSONALIZED ITEMS

At Going Golden, we take pride in offering high-quality customizable jewelry that is crafted with precision and care. We understand that our customers value durability and longevity when it comes to their jewelry, which is why we provide a 90 day warranty to cover any defects that may arise.

Our 90 day warranty ensures that you can shop with confidence, knowing that your purchase is protected. If you encounter any defects within the first 90 days of receiving your jewelry, we will gladly assist you in resolving the issue.To be eligible for warranty coverage, the item must be in the same condition as when you received it and must not have been subjected to misuse or intentional damage. 

If you believe that your jewelry has a defect covered by our warranty, please contact us immediately at info@going-golden.com. 

Once we receive your item, our team will carefully inspect it to determine if the defect is covered by our warranty. If it is, we will either repair or replace the item, depending on the nature of the defect and the availability of the product. Please note that our warranty does not cover normal wear and tear, damage caused by accidents or improper handling, or any modifications made to the jewelry by a third party. Additionally, the warranty is non-transferable and applies only to the original purchaser.We strive to provide exceptional customer service and ensure that you are satisfied with your purchase.

If you have any questions or concerns about our 90 day warranty, please don't hesitate to reach out to us. We are here to assist you and make sure that your jewelry brings you joy for years to come.

14K SOLID GOLD

Our 14K Solid Gold Collection is designed to be cherished for a lifetime. We take great care in handcrafting every piece in our Indiana studio, and we stand by the quality of our work.

What Our Warranty Covers

• Lifetime Craftsmanship Guarantee: We guarantee against defects in materials and workmanship.
• Engraving Quality: If your personalization fades or shows defects related to craftsmanship, we will restore it free of charge.

What’s Not Covered

• Normal signs of wear (scratches, dents, patina).
• Lost, stolen, or intentionally damaged items.
• Repairs or alterations done by another jeweler.

Contact us at info@going-golden.com with your order number. Include photos of the piece so we can assist you quickly.

All sales on personalized/custom items are final. If an error is made on our end, we will correct it, of course. If an error is made on your end, or if you decide you don't like what you ordered, the item is yours to keep.  If you need to return a non-personalized, non-custom item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.Returns must be made within thirty (30) days of receipt, according to our tracking information. Items must be in the original condition and original packaging including the polishing pad. If the item you are sending us gets lost in the mail, we are not responsible for replacing it. Please consider using signature delivery to ensure that it reaches us.

We cannot apply the sale price or a coupon code to an order you have already purchased, or an order that just missed the deadline. Orders must be placed during the sale and/or coupon code time period in order to receive the discounted price.

Sterling silver is very easy to care for. Wipe it with a jewelry polishing cloth, and store in a zip-top bag when you aren’t wearing it.  To remove tarnish and re-brush your jewelry (if it has a brushed finish), use fine steel wool.Copper, bronze, and brass tarnish at a much faster rate than silver.  This is just a natural reaction of oxygen with these raw metals.  A lot of our customers prefer the ‘old penny’ look of these oxidized metals.  Be sure to store your piece in a cool, dry place, and clean it using the above instructions if you prefer to keep it shiny.Gold filled and rose gold filled can be wiped clean with a polishing pad or cloth as needed.